Effective Date: 01/07/2025
Pal Balaji Creation ("we", "us", or "our") operates the Tempudo app and is committed to protecting your privacy. This Privacy Policy describes the personal data ("data") we collect, how it's used and shared, and your choices regarding this data.
If you have questions, contact us at support@tempudo.com or 8107792510.
Address: 58/29, Near Somi Belt, Tanawada Phanta, Jodhpur, Rajasthan, India.
This policy applies when you use the Tempudo app or website to request or provide transportation or logistics services. Our privacy practices comply with Indian law, including the Digital Personal Data Protection Act, 2023.
This notice specifically applies if you:
Provide, or start or complete an application to provide, transportation services via your Tempudo account ("Driver")
Provide, or start or complete an application to provide, delivery services ("Delivery Person")
Request transportation or delivery services through Tempudo ("User")
Tempudo collects data:
That you provide
When you use our services
From other sources
a. Account Information
Name, address, email, phone number
Login credentials and password
Profile picture
Payment details and banking information
Vehicle information (for drivers)
Tax ID/PAN (for payments and verification)
Settings and preferences
b. Identity Verification Information
Government-issued identification documents (driver's license, Aadhaar, passport)
User-submitted selfies for verification
Vehicle registration and insurance documents
c. Background Check Information (where applicable)
Criminal record checks (where permitted by law)
Driver history and license status
Right to work verification
d. User Content
Customer support communications
Ratings and feedback
Uploaded photos and recordings
Chat logs and call recordings
a. Location Data
We collect location information from your device when the Tempudo app is running in the foreground or background, with your permission.
b. Trip/Delivery Information
Date, time, and duration of trips/deliveries
Pickup and dropoff addresses
Distance traveled and route taken
Trip fare and payment details
Service provider information
c. Usage Data
App features and pages viewed
Access dates and times
App crashes and system activity
Browser type and device preferences
d. Device Data
Device model, operating system, and version
IP address and unique device identifiers
Mobile network information
Hardware specifications
e. Communications Data
Communication type (phone, text, in-app messaging)
Content of communications between users
Date and time of communications
a. Government Authorities
Information from law enforcement, public health officials, and regulatory bodies as required by law.
b. Business Partners
Data from payment processors, insurance providers, and marketing partners to enhance our services.
c. Other Users
Information provided by other users in connection with customer support, claims, or disputes.
Tempudo uses data to:
Create and manage your account
Enable ride matching and delivery services
Calculate fares and process payments
Provide navigation and route optimization
Generate receipts and transaction records
Enable accessibility features
Verify your identity and account authenticity
Conduct background checks and document verification
Prevent and detect fraudulent activities
Monitor for unsafe driving or behavior
Provide emergency assistance during trips
Respond to inquiries and resolve issues
Investigate complaints and disputes
Improve our support processes
Monitor service quality
Send service updates and notifications
Provide personalized offers and promotions
Conduct market research and surveys
Measure advertising effectiveness
Comply with applicable laws and regulations
Respond to legal requests and court orders
Maintain records as required by law
Handle insurance claims and disputes
We use algorithms to efficiently match riders with drivers and customers with delivery partners based on location, availability, preferences, and historical data.
Our automated systems calculate fares based on factors including distance, time, demand, traffic conditions, and applicable surcharges.
We employ machine learning models to detect suspicious activities, verify user identities, and prevent fraudulent accounts or transactions.
We use cookies and similar technologies to:
Authenticate users and remember preferences
Analyze app usage and improve services
Deliver personalized content and advertisements
Measure the effectiveness of marketing campaigns
You can control cookie settings through your device preferences.
We do not sell your personal information. We may share your data in the following circumstances:
Drivers and Riders: Share necessary information for service delivery (name, photo, vehicle details, location)
Delivery Partners and Customers: Share contact and location information for order fulfillment
Referral Partners: Share trip counts and earnings for referral program purposes
Payment processors for transaction handling
Cloud storage providers for data hosting
Customer support platforms
Identity verification services
Insurance companies for claims processing
Analytics and marketing partners
Compliance with court orders and legal processes
Response to law enforcement requests
Protection of our rights and property
Investigation of fraud or safety incidents
Regulatory reporting requirements
In connection with mergers, acquisitions, or sale of business assets, with appropriate notice to users.
We retain your data for as long as necessary to provide services and comply with legal obligations:
Account Data: Retained for the life of your account plus 7 years for legal requirements
Transaction Records: Retained for 7 years for tax and regulatory compliance
Safety and Security Data: Retained as necessary for ongoing safety measures
You may request account deletion through the app or by contacting us at support@tempudo.com. We will delete your data within 90 days, except where retention is required for legal, safety, or security purposes.
Control location data sharing
Manage notification preferences
Set emergency data sharing options
Review and update account information
Opt out of promotional communications
Control personalized advertising
Manage push notification settings
Access your personal data through the app
Download a copy of your data
Request corrections to inaccurate information
Object to certain data processing activities
We implement industry-standard security measures including:
Encryption of data in transit and at rest
Regular security audits and assessments
Access controls and authentication systems
Employee training on data protection
Incident response procedures
Tempudo is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us for immediate removal.
Your data may be processed and stored in India and other countries where we operate. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
We may update this Privacy Policy from time to time. Significant changes will be communicated through:
In-app notifications
Email communications
Website announcements
Your continued use of our services after updates constitutes acceptance of the revised policy.
For questions about this Privacy Policy or our data practices, contact us at:
Pal Balaji Creation
58/29, Near Somi Belt, Tanawada Phanta
Jodhpur, Rajasthan, India
Email: support@tempudo.com
Phone: 8107792510
This Privacy Policy complies with:
Digital Personal Data Protection Act, 2023
Information Technology Act, 2000
Consumer Protection Act, 2019
Google Play Developer Program Policies
Other applicable Indian laws and regulations
This Privacy Policy is effective as of 01/07/2025 and governs the collection, use, and disclosure of personal information by Pal Balaji Creation in connection with the Tempudo app and related services.